01732 759725 20 and adaptability in the industry, pushing the boundaries of what’s possible in a digital-first world. PITR: If you could change one thing about the last decade, what would it be? AB: Accelerate the adoption of sustainable practices and technologies in print software and digital transformation. Although there have been advancements in eco-friendly solutions, the industry could have greatly benefited from a faster and more widespread implementation of sustainable development practices, such as optimising print workflows, integrating green data management systems, and utilising energy-efficient cloud services. Embracing these changes sooner would not only have minimised the environmental impact but also positioned the print software and digital transformation sector as a leader in corporate responsibility, driving innovation and attracting eco‑conscious clients. PITR: What has been your proudest moment of the past 10 years? AB: One of my proudest moments over the past decade was leading the successful rollout of numerous managed print projects in both the commercial and public sectors. These projects slashed costs, boosted efficiency, and improved both staff productivity and customer satisfaction. It was incredibly rewarding (and sometimes challenging, especially when it came to rationalising print devices!) to see how our teams’ hard work paid off and how our customers embraced the new technologies. It really highlighted the power of teamwork and innovation, and I’m proud of what we achieved together. PITR: Sum up the decade in three words. AB: Innovative. Evolving. Digital. www.vasion.com team; my main focus was on pre-sales, effectively supporting Account Managers sell software and services. By 2018, my role grew to include the entire team – software engineers, project managers, customer service managers, and trainers. This incredibly talented group not only led the EMEA region in print management software, professional print software, ECM, and related services but also created some lifelong friendships along the way. PITR: And the low point? AB: Technology changes in a global organisation can bring broad benefits, but at a local level, they often hinder efficiency and productivity due to a one‑size-fits-all approach. These changes significantly affected staff morale and productivity, making it extremely challenging to maintain focus and meet demanding targets. This experience led me to move to a company that operates with greater agility, quickly identifying problems and delivering solutions without being bogged down by excessive bureaucracy. PITR: What (or who) has had the greatest impact in the sector in the last 10 years? AB: With a strong focus on software and services, I’ve seen the biggest impact in the industry over the past decade come from advancements in ECM, eForms, workflow automation, and eSignatures, along with the shift toward digital transformation. These technologies have completely transformed the landscape by streamlining processes, cutting operational costs, and enhancing security. ECM and eForms have enabled businesses to move away from paper-based systems, making document management more efficient and accessible. Workflow automation and eSignatures have further driven productivity by speeding up approval processes and reducing bottlenecks. Together, these advancements have set new standards for efficiency, flexibility, PrintIT Reseller (PITR): You’ve been working in the print and IT industry for more than ten years. What led you to enter the sector? Andy Bryant (AB): I started out in electronic and mechanical engineering with Babcock Construction, but I never really felt like I belonged in that field. That changed when I met Chas Moloney, a truly inspiring person who was in charge of Canon’s technical support and training team. Thanks to that encounter, I landed my first job in the industry, working for Chas and using my electrical engineering skills to help with level 3 support and training. PITR: What was your first job? AB: In my first industry job as a Level 3 Technical Support Engineer, I provided advanced technical support, focusing on diagnosing and fixing issues at the component level. I was responsible for supporting over 500 engineers. The landscape has changed a lot since then, with fewer than 20% of engineers now managing the same number of devices in the field. PITR: What has been the high point of the decade? AB: My high point was almost certainly leading Canon UK’s Professional Services INTERVIEW A decade in print Andy Bryant, Director – Customer Success EMEA, Vasion, shares his experiences over the past decade, what he’s learned, and the highs and the lows of our unique and challenging industry Andy Bryant Technology changes in a global organisation can bring broad benefits, but at a local level, they often hinder efficiency and productivity due to a one-sizefits-all approach
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