PRINTITRESELLER.UK 45 VOX POP It is crucial that companies invest in a secure digital transformation journey that is tailored to their unique needs and vulnerabilities in check. This new demand has also created opportunities for suppliers to expand their portfolio to include SaaS solutions. The market for digital services, such as document-centric software will only continue to grow as businesses adopt more flexible working models. With work environments becoming more dispersed, and expanding to at-home devices, businesses are looking for software that allows them to manage multi-vendor, mixed fleet environments under a single and secure infrastructure. Digital services will continue to be a key part of our portfolio at Canon, with our uniFLOW Online offering driving innovation as a leader in the SaaS market. Andy Johnson: Demand is growing for document automation solutions to boost workflow efficiencies, and we have a range of scanners suitable for different needs, from compact portable devices to desktop ones which enable you to scan and store documents in cloud repositories like SharePoint. Arjan Paulussen: Lexmark, for instance, has a well-established program for enabling trust, privacy, and security in AI. First, as given data is key for AI, we have a data governance steering team that ensures that data is collected, ingested and transformed in a consistent way, complies with regulations, such as GDPR, and enables a single source of truth. Second, we have an AI ethics board that looks into both privacy aspects and bias aspects and ensures that the machine learning models that we use address these key concerns. In addition, it is designed based on global regulations we see for AI, especially in Europe. PrintIT Reseller: One in five respondents see AI as an existential threat to their business and have concerns around data privacy and security, what steps can organisations take to mitigate risks of AI in the workplace? Third, we ensure compliance with a number of regulations on cloud environments where AI is trained, including GDPR, CMMC and SOC2 compliance. Last but not least, we also follow a robust strategy around detailed testing of the AI models as well as monitoring of them to determine whether a drift has occurred, and re-training might be needed. Mark Williams: Given the rapid advancement of AI tools, it’s understandable that people feel wary of the technology. As a first step, it’s important to clearly outline the expectations, roles, and responsibilities of employees when it comes to using AI tools for work. Secondly, developing straightforward guidelines, training materials and demonstrations will help teams to grasp the potential, and critically, the limitations of AI tools. However, it is crucial to provide clear instructions to ensure that sensitive information – such as intellectual property or NDA-protected data is not uploaded to public platforms. Khalid Aziz: Hand in hand with new opportunities, come new challenges and risks. Businesses need to be aware that AI will not only transform how we interact with our own work environment but will also change how it can be targeted. To combat these challenges, Canon partners have access to leading-edge technology that detects threats and mitigates risks faster and more effectively. It is crucial that companies invest in a secure digital transformation journey that is tailored to their unique needs and vulnerabilities. This investment should then be supported by a commitment to upskilling staff and educating the workforce in cybersecurity. This way, businesses can embrace new technologies while practising a proactive and wellrounded approach to security and optimisation. Neil Macdonald: To use AI securely to their advantage, organisations urgently need an integrated approach to security that shifts to protection over detection and deploys zero trust principles. Partnering with trusted AI security vendors will ensure customers maximise the benefits of AI, while being protected from the new security and privacy threats. The arrival of AI PCs in 2024 will also bring huge security advantages, enabling users to leverage AI more securely on devices without the security risk of having data sent and held in the cloud. They will also bring a new layer of data privacy such as automatically locking an unmanned device or initiating a privacy screen when a device is being watched. www.lexmark.co.uk www.sharp.co.uk www.canon.co.uk www.hp.com www.brother.co.uk Neil Macdonald
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