01732 759725 42 VOX POP continued... Whilst every effort is made to advise companies of the risks involved with purchasing devices that have not been manufactured to current standards, the responsibility must lie with the purchaser. Robust security policies for organisations to minimise risk, are the only way to ensure vulnerabilities are not exploited Konica Minolta Business Solutions (UK) will closely monitor any changes to the PSTI Act and will adjust its compliance strategy in accordance with amendments and timescales. We have also instigated an education and outreach programme to share information with our internal stakeholders and throughout our extensive partner network. Arjan Paulussen, Managing Director, Western Europe and English-Speaking Africa, Lexmark: Typically, Lexmark provides firmware support for a minimum of five to seven years after the end of printer production. PrintIT Reseller: An increased focus on sustainability has seen much wider availability of remanufactured devices, which could potentially be vulnerable to attack if security updates are not maintained. How do you mitigate risk in this area? Matt Hayman: Sustainability, security and excellent customer service are core components of Kyocera’s corporate philosophy. Our team of product experts are available to answer customer enquiries, provide support and offer solutions. A full spares and repair service is provided through our comprehensive network of certified partners. Whether you are a customer or partner, one area we always promote is device security and we provide the tools required to stay protected. Available to all in the ‘downloads’ section of our website, Kyocera provides a firmware upgrade tool together with firmware upgrade packs to enable everyone to keep their devices updated with the latest security patches. This is automatically done for customers operating through one of our managed print services such a Kyocera Fleet Services (KFS). Every time a Kyocera engineer visits a device they check and if required update, the device firmware to the latest level, a point strongly emphasised during service engineer training. In line with Kyocera’s VDP, if a security vulnerability is discovered Kyocera will actively contact and resolve the issue with all partners, managed print customers and customers we have direct contact with. For the general public, security vulnerabilities are communicated online, enabling customers to take necessary steps to remediate the vulnerability. Sarah Mackay: Customers need to understand the security implications when purchasing non-new equipment. Whilst every effort is made to advise companies of the risks involved with purchasing devices that have not been manufactured to current standards, the responsibility must lie with the purchaser. Robust security policies for organisations to minimise risk, are the only way to ensure vulnerabilities are not exploited. Julian Hodges: Our refurbished devices are fully evaluated and refurbished by Sharp qualified technicians. This means that we follow a comprehensive and stringent refurbishment process that includes hard disk and personal data wipe, security and firmware updates. Phillip John: Security is and always will be a fundamental priority for the company. Konica Minolta has committed to providing firmware updates after the end of life of a machine, to help protect our customers from evolving threats and vulnerabilities. Arjan Paulussen: We implement a robust testing and quality control process to ensure that all remanufactured devices are free from any vulnerabilities or security issues. In 2020, Lexmark was the first imaging manufacturer to receive ISO 20243 certification for the entire printing device, including supplies, cartridges, and integrated solutions. Our security staff also monitor all channels for potential security vulnerabilities. If something pops, a process is in place to score, test and Sarah Mackay
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