01732 759725 36 INSIGHT vendors they partner with have been (within reason) as flexible as they can be. He mentioned new initiatives and new technologies – such as heat-free and the sustainability messaging, as key to helping them to differentiate by demonstrating what print fleet renewals can and should look like going forward. Changing customer requirements Changing customer requirements are driving change in terms of how print fleets are proposed, deployed and optimised on an ongoing basis. “The changing working environment, the hybrid office, for example, has driven a need and requirement for print and scan for users, but they're in a home office environment. So, size can be critical, along with performance and indeed energy-saving, given the increase in energy costs,” he explained, adding: “Then, when we move back into the office environment, where previously, large spaces were basically packed full of desks, now you’ve got a lot more breakout spaces, you've got a lot more dissemination of where people are sitting and are working from, to segregate the workforce – not in a negative way, but to ensure that there is a little bit more separation of duty and things of that nature.” Behan then spoke about the new balanced deployment of print. “We now need to change the style of how we function. So, where we were previously all printing or scanning from and to a single large multifunctional device, it has become a much greater separated fleet purpose and fleet need. And that probably is one of the largest single drivers that we see today.” John Behan, Managing Director, SOS Group John Behan, Managing Director, SOS Group said that addressing customers’ requirements around sustainability and value for money, are among the key challenges facing dealers today. “Most of the challenges revolve around sustainability, customers are far more aware of that question. Value for money is always the case, unfortunately, in a lot of cases that translates into cheap, but they claim value for money. And since the pandemic, there's been a huge sea change in working and working styles, so they’re probably the key issues that we face at this point,” he explained. Speaking about how print vendors can help dealers to address these challenges, Behan said that SOS Group’s experience has been that the So, where we were previously all printing or scanning from and to a single large multifunctional device, it has become a much greater separated fleet purpose and fleet need To watch the full inetrview please scan the QR code Hot topics in the channel In an exclusive video series with Epson, Michelle Ryder explored how resellers are utilising decades of industry expertise to optimise the new balanced deployment of print, along with some of the key challenges facing both dealers and vendors, including the increasing accountability businesses are taking the environment Read on for an excerpt of the conversations with SOS Group, Certa MPS and KRL Group
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