01732 759725 44 VOX POP continued... The next step is to achieve carbon neutrality, which will be significant in terms of providing prospective clients with the assurance that working with us will be contributing to their own carbon reduction efforts prove to our customers how they can achieve operational cost savings by implementing sustainable practices. Our carbon footprint assessments for photocopier, print usage and digital processes, help our clients make informed decisions. By leveraging our expertise in digital transformation, we offer additional value digital services including: n Workflow automation – streamline processes by automating repetitive tasks; n Digital alternatives – transitioning from paper-based processes to digital eforms; n Cloud integration – to help businesses migrate to cloud-based MPS solutions for scalability and flexibility; and n Data analytics – assist clients in deriving insights from their data for informed decision-making. We work in close partnership with our clients to create customised digital roadmaps that align with their business goals. Our experience has shown that prospective customers look for suppliers who embrace innovation across their entire business, not just from the print side. Michael Bailey: Building on the milestone of the business becoming carbon neutral, we sought ways to extend our environmental impact reduction efforts to our customers by introducing ‘carbon neutral printing with EBM’. This initiative was inaugurated with the introduction of ethical disposal and recycling options for used inks, toners, and consumable parts. Additionally, we offer to offset any carbon emissions generated by devices under our service plans. Tracey Taylor: We have planted trees for installs since 2022 and many of our customers also take part in reforesting schemes tied to how much they print. In common with others in the industry, we offer audits to support customers in reducing the amount of energy they use and the number of wasted pages they produce, supplying the print management they need to achieve improvements. Our portfolio has grown significantly over the past few years to include software for flexible working, digital transformation and remote servicing, all of which can support our customers’ ESG policies. Martin Randall: We’ve recently undertaken a carbon inventory exercise to understand our footprint as an organisation, which sets the foundation for our carbon reduction planning and offsetting. As a reseller that supplies a number of corporate and public sector organisations, we’re seeing sustainability requirements becoming much more prominent as part of the procurement process, and we’re keen to be a leader in the field when it comes to delivering an environmentally sound service. The next step is to achieve carbon neutrality, which will be significant in terms of providing prospective clients with the assurance that working with us will be contributing to their own carbon reduction efforts. We’ve had an interest in sustainability as an organisation for some time and have been offering services such as device and toner recycling for a number of years. In addition, we have successfully introduced our clients to green initiatives such as PrintReleaf, a unique and innovative service for businesses who aim to mitigate their environmental impact, by planting trees based on their calculated paper usage. Daniel Gilbert: Sustainability is one of the main cornerstones of Key Digital. Not just environmental sustainability, but business sustainability too. For a practice to be deemed as ‘sustainable’, it has to be able to be maintained indefinitely. This means making sound business decisions and understanding this with our customers too. It is in our best interest to keep the vendor-customer relationship as sustainable as possible, just as it is to make environmentally-sound choices. Over the last five years, we have invested heavily in our service and software solutions that allow us to provide market leading support and response times in a more efficient, sustainable way. This leads to greater cost-efficiency for the customer and a better level of support. We also work with our customers to explore the potential reduction of hardware through process digitisation and software applications. We provide training and educational programs to empower our customers and their employees to adopt more sustainable practices in their daily operations. This can range from workshops on efficient printing practices to online resources and materials that provide tips and guidance on reducing environmental impact. We don’t like to be draconian in this sense, we prefer to win the hearts and minds of users while making them more productive. Daniel Maddox: Definitely, our customers are way more switched on about wanting greener choices, which is brilliant. Our big suppliers and distributors are on board with this, too, which helps loads. They’re giving us more remanufactured options, machines and consumables that are fully, and part, recycled. But, honestly, there’s always room to do better! We’d love to see even more focus on repairability and ensuring those eco-friendly models are as powerful as the rest. That would help us give our customers the whole package – performance and planetfriendly choices. PrintIT Reseller: It’s been well-documented that customer demand for more sustainable products and services is on the increase. How are your OEM/distribution partners helping you to differentiate with sustainable products, solutions and services, and could they do more? Ryan Green
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