01732 759725 42 VOX POP continued... something with it. What we’re now seeing is companies who are focusing more on looking at the content of a document. So, the next generation of AI is able to read a document, understand what the document is actually saying and then route it according to what it finds within it. “The challenge to organisations is how to apply that from a paper-based document, rather than from a born digital document where it’s a relatively straightforward task. With the MyQ suite of solutions, we have to consider that - not just for customers who are sitting in the office with all the IT infrastructure behind them and an MFP they can use to scan hardcopy documents, but also for people using a mobile device or working from home, as they need to be able to be able to work as effectively as if they were in the office. “From our own point of view, we’ve introduced AI tools. We’ve got AI OCR running on our mobile apps so we’re interacting with documents along those lines. On the customer service side of things, we’ve implemented AI tools to help our customers not just dig for information around our standard documents, but to also ask a simple question and the AI bots will answer it and provide the references to where that information was found. That’s a really useful feature. And of course, our development team are working more and more with these technologies too.” www.myq-solution.com Jerome Dilouya, CEO, InterCloud: “As organisations automate routine tasks and embrace AI-driven decision-making processes, employees will transform their roles and skillsets throughout 2024 and beyond. Alongside this, the sheer volume of data generated by AI and ML introduces a bandwidth challenge that organisations must effectively address. “The integration of AI is not just about automation: it has a prominent role to play in cloud. By strategically incorporating AI-driven solutions into cloud platforms, organisations not only enhance decision-making processes but also encounter the challenge of managing the influx of data points generated by AI and ML. “The success of AI adoption, therefore, will hinge on having robust, agile and flexible cloud connectivity, with bandwidth-optimised connectivity solutions and advanced network monitoring and visibility.” https://intercloud.com Julian Hodges, Head of Product Marketing, Sharp UK: “In the print sector we will see a trend around AI simplifying and personalising the use of technology within an organisation, streamlining print processes, enhancing digitisation and improving efficiency. “For workflows and automation when it comes to document capture and print management, we are already seeing AI being used. As this technology becomes more embedded, document classification and information extraction will become more efficient. Which means there will be even less barriers for organisations wanting to digitise their paper documents with ease. “While AI is positively impacting the sector, our recent webinar explored the risks and security challenges that come with the advancement of AI. We discussed how bad actors are looking to exploit AI technology to their own advantage. That’s why it’s important both print vendors and clients stay aware of AI developments from both a cloud and print security point of view. “There will be an increasing expectation from the marketplace that all technology suppliers have a full understanding of AI and its possible uses in their sector. ThinPrint teaches ChatGPT to print ThinPrint has developed a GPT for for ezeep Blue, building a bridge between digital AI and the real world. The GPT for ezeep Blue turns ChatGPT into a printing expert, users looking to use the print feature, simply need an ezeep account along with aChatGPT Pro account, which can be set up for up to ten users for free. As ezeep connects to printers via the cloud, these printers can also be accessed outside the company and via the mobile ChatGPT app. ThinPrint CEO Charlotte Künzell said: “Our GPT for ezeep Blue impressively demonstrates how printing can be integrated into completely new workflows thanks to ezeep Blue. In addition to integration into NoCode tools such as Zapier and Make, as well as our ezeep.js, ezeep Blue’s GPT is the next milestone in the development of printing solutions.” www.ezeep.com Nigel Eaton Jerome Dilouya The sheer volume of data generated by AI and ML introduces a bandwidth challenge that organisations must effectively address
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