01732 759725 RESEARCH 34 Research finds four in five UK organisations need operational intelligence to measure business mobility performance and optimise their mobile fleet Mobility in motion Operational intelligence 81 per cent of UK organisations raised a need for better operational intelligence to measure business mobility performance, with 78 per cent in need of better tools to diagnose issues and 79 per cent of organisations requiring enhanced solutions to predict potential future issues. “As the quantity and overall mix of devices within UK organisations continues to expand, staying ahead of device management challenges is increasingly key for productivity,” said Stefan Spendrup, VP of Sales, Northern and Western Europe at SOTI. “While there’s several encouraging trends from our research, including the fact that so many organisations are now utilising some form of mobility management solution, it’s clear that there’s still gaps that are preventing businesses from truly optimising their performance. “By embracing more sophisticated tools that deliver operational intelligence, organisations can achieve end-to-end visibility over every aspect of device deployment. This cannot only streamline operations but also empower businesses to make informed decisions that can drive growth and innovation." Printer problems The role of the printer is changing and has evolved in recent years to enable remote label and receipt printing as a part of a more dynamic and critical logistics process. Globally, 94 per cent of enterprises use a mobile or industrial printer, with a wide range of new and advanced devices now being deployed within organisations and larger printer fleets needing to be managed. The necessity for enhanced operational intelligence is apparent when it comes to printer management. Challenges highlighted in this survey included a lack of real-time centralised management to monitor the quantity and location of printers on the network (41 per cent), and insufficient real-time information on printer settings and status (34 per cent). This indicates that not all EMM and MDM solutions being utilised by organisations can manage printers as part of the mobile fleet. Nearly half of respondents indicated that a lack of tools for remote troubleshooting was their number one challenge for printer management – with the need to physically return printers to the IT team for diagnostics and repair a waste of time and resources. The potential for partners The research highlights several obstacles preventing organisations from achieving much-needed device visibility. 62 per cent of businesses do not have budget to ensure real-time visibility of mobile devices and nearly two-thirds admitted that an overall lack of awareness of potential options is holding their company back from reaching their digital transformation goals. When asked about digital transformation more broadly, 46 per cent of respondents confirmed that their organisations have already started the process but require a partner who can help. An additional area of concern was voiced by 67 per cent who agreed that their mobile device portfolio had grown to a point where it was difficult to manage, and they need more help than ever before. “UK organisations recognise that managing their mobile ecosystem effectively is increasingly essential, but the complexities can be overwhelming, especially when balanced against other business priorities. With the right guidance, as well as comprehensive EMM and MDM solutions, device strategy can be implemented holistically and intelligently across the entire organisation for sustained results,” Spendrup concluded. https://soti.net SOTI’s research conducted among 3,650 IT professionals across the US, Canada, Mexico, UK, Germany, France, Sweden, Netherlands and Australia, revealed that adoption of Enterprise Mobility Management (EMM) or Mobile Device Management (MDM) solutions is widespread. Across several industries, device challenges, driven by a need to digitise and support increasingly remote and distributed workforces, have led organisations to seek better methods of optimising and securing mobile devices and accelerating digital transformation goals. In its report entitled: Mobility in Motion: When Technology Transformation Meets Operational Intelligence SOTI highlights the challenges UK organisations face in optimising their device management. Despite 96 per cent adopting a form of EMM or MDM solution, a lack of features that deliver operational intelligence and enhance visibility is hindering productivity. The study found that businesses are still far from perfecting device management, with ineffective processes, lack of expertise and too much choice limiting the potential utility and opportunity of EMM.
RkJQdWJsaXNoZXIy NDUxNDM=