PRINTITRESELLER.UK 43 VOX POP continued... There is still a certain amount of fear among traditional businesses, about making the leap of faith to the next level of digital technology Miguel Rodriguez, Managing Director, SYNAXON Hub: Digital transformation continues to be a good opportunity for all partners. But digitalisation also changes the kinds of services that the customer needs – and partners must be capable of supporting customers in making the transition. In terms of the essential technologies required to support the digital workplace, the managed workspace is absolutely crucial to effective transformation, as it provides the means by which users can access all the digital resources they need – including print – to carry out their day-to-day roles. Removing the burden of managing that from the customer is one way in which partners can pave the way for digitalisation, and it’s something that they can easily do with SYNAXON’s Managed Workplace, which offers everything needed to efficiently deploy and manage complete desktop set-ups. Furthermore, actually delivering transformative solutions requires significant resources, and not all partners will possess the expertise or capability to manage transformation projects. We can help these partners meet the needs of their customers with our Project Support service. We provide an end-toend service, from initial scoping through to implementation and support, which means partners can take opportunities without having to recruit and retain highly skilled technical specialists. James Overton: The migration to cloud has been fast and consistent, but there are still a number of businesses with on-premise infrastructure. Many of these businesses see cloud as a priority but haven’t quite got there in terms of document storage or print infrastructure. Moving these services to cloud enables them to reduce costs on licensing and support and improve performance and security. By offering secure cloud printing, cloud repository and workflow or digital cloud based e-forms and e-signature technologies, we can align our software offering to the customer’s technology roadmap which makes us more valuable as a trusted partner. Chris Bates: We’re supporting partners by providing them with the enablement resources and tools to deliver the solutions and services their end-user customers need as they digitally transform. We have a number of programmes that provide training and developmental support for partners on specific technologies and growth areas, such as cloud and cybersecurity. Our professional services team can provide end-to-end support for the entire lifecycle – from initial consultancy and design through to installation and support. For the print element of infrastructure, our OpenMPS managed print service provides onsite cover and automated replenishment of ink and toner cartridges, and we can also offer printer installation and maintenance cover. By making use of these options, partners can allow us take care of essential print-related services while they focus on building and delivering transformational solutions for their customers. They are particularly useful and important for SMB partners, who won’t always have the resources to develop and provide services of their own. Rory Gallagher: There has been a monumental shift to the cloud in recent years, in the early stages private cloud but a significant percentage of our deployments these days are using multitenant. Along with the introduction of more capable cloud-native applications from both new and existing software vendors, our clients are seeing the advantage of removing the reliance on legacy infrastructure and the limitations it has created for so long. Empowering agile working whilst simultaneously creating more secure and resilient workflows for both print and document/ data management. Richard Hall: We take a holistic approach to print management, whenever a new case is presented to us we consider all aspects of print management to ensure that workflows are as simple as possible, and costs are as low as possible. More often than not we find that the number of printing devices on a site can be reduced if functionality is improved and software solutions are introduced to make processes secure and simple for the user. Arwel Griffiths: We have been expanding our operation so that we can turn our hand to anything our customers require. There is still a certain amount of fear among traditional businesses, about making the leap of faith to the next level of digital technology and it’s vital that we, and others like us, are ready to step in and reassure them by delivering what we promise. John Green: At CBS, as well as expanding our managed print and workflow systems, we have been investing in developing our specialists’ expertise and expanding the business to facilitate the addition of digital workplace support services including cloud hosting, IT and data security, mobile printing, telephony and VoIP systems, and more recently, we added an online office supplies store, because we want to make it easy for our Miguel Rodriguez Rory Gallagher Richard Hall Arwel Griffiths PrintIT Reseller: How are you helping customers to transform legacy infrastructure and analogue processes so they can become more agile and resilient in today’s digitalfirst world?
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