PRINTITRESELLER.UK 39 VOX POP Today, work is what you do, rather than somewhere you go. Here, PrintIT Reseller invites key industry vendors to comment on how technology can enable and support hybrid working models and digital workplaces Technology in a digital-first world James Overton, Director, SOS Systems: Capture and distribution technologies are vital and enable the scraping of data from electronic or paper based forms, to then be sent into other systems. Cloud-based repositories for agile working and PDF editing and e-signature solutions enable staff to amend documents on the move, sign contracts or approve documents and store them safely and securely. Chris Bates, Business Unit Manager – Print and Supplies, UK, TD SYNNEX: The whole IT infrastructure has to be seen as a single entity – it does not really work without all its component parts. A server or app instance deployed in a cloud is no use without the connectivity and network infrastructure that enable client devices to connect to it and use the app. Without any one of those elements, nothing works. Equally, when users need to print, scan or copy something, they need to have devices to hand. Print is a component part of that whole infrastructure and it’s still needed to support processes and as an aid in everyday productivity. Rory Gallagher, Director of Workspace Services, Vision: There is no one-sizefits-all approach to transitioning an organisation from paper to digital. To that end we take a holistic view of our clients to understand and identify the most effective approach tailored to their needs. We have designed our software portfolio to be as flexible as possible with a mixture of zero and low code technologies to allow us to quickly adapt and scale to our clients’ needs. We also have the advantage of in-house developed business process automation software with our own developer resources to allow us to respond dynamically to our clients requirements, doing so strategically to ensure that any development work will benefit our wider client base, not just a single use case. Richard Hall, Solutions Manager, UTAX: Within the print industry, essential technologies include rules-based document management services like FileStream, which ensure documents will end up in the right location. Security measures are also vital for the physical device, so only authorised personnel can print documents sent to a device. At UTAX, we believe it is also essential to have a reliable fleet management solution so that device issues can be fixed remotely immediately to reduce downtime. Arwel Griffiths, Managing Director, Ar Graff Cymru: I believe that being able to offer a very broad range of services and platforms is crucial in supporting digital workplaces. Managed print services suppliers have to have knowledge of cloud services, IT support, mobile printing and document security. By combining these essential technologies with managed print services, organisations can create a digital workplace that enhances productivity, collaboration, and streamlined document management while making the most of their print infrastructure and reducing costs. John Green, Managing Director, Commerce Business Systems: Offering full end-to-end services has to be the way forward in supporting a digital workplace. By offering a range of services including cloud services, project management tools, VOIP telecoms, cybersecurity systems, remote support, print management and workflow automation, suppliers are prepared to handle any issues customers may have as they make their transition to digital and to be ready for the advances in workplace printing systems that are now integrated into the very heart of business networks. By offering our full support, PrintIT Reseller: Which technologies are essential to support a primarily digital workplace and hybrid workforce? Managed print services suppliers have to have knowledge of cloud services, IT support, mobile printing and document security continued... James Overton Chris Bates
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