01732 759725 42 VOX POP continued... Our new Intuitive DX dashboards allow our partners to leverage the power of print data to identify opportunities for digital transformation with their customers end of last year, and that has really added to its appeal. The timing was good, because more SMBs in particular are now asking for a simple managed print service and OpenMPS makes it really easy for partners to meet their needs. It means that, combined with our existing installation and configuration services, partners can take a complete end to end service proposition to their customers. In addition to that, we also see growing levels of interest for printers with refillable ink tanks and devices that consume less power. Mark Webb, Head of Sales, UTAX (UK): Our A3 colour MFP offering continues to go from strength to strength. I think there are several reasons for this. This range of products recently won the best A3 Printer/MFP of the year at the PrintIT Awards; they are well priced and reliable with full integration to our U.FS (UTAX Fleet Services) fleet management system. Dealers who use U.FS are reporting over 50 per cent of all issues resolved within minutes, via the cloud. In this world of tightening costs, U.FS is a real game changer for all dealers, allowing them to deploy machines in any geographic location, ensure their customers receive fast efficient service and at running costs their competitors just can’t compete with. Throughout the supply issues experienced by the whole industry during 2022, we have successfully maintained good stock levels, enabling us to supply existing and new customers. Miguel Rodriguez, Managing Director, SYNAXON Hub: Through SYNAXON Hub we offer the most popular and indemand products and make it easier for our partners to access those solutions and take advantage of their popularity. When we look at print devices, we see demand in two places. First of all, for simple entry-level devices that can be used for small office and home working. As we all know, there has been a scarcity of products for some time, but now that the supply chain is getting back to normal, we’re seeing that stoked-up demand being fulfilled. I think that will continue as well, as hybrid workers reconsider and upgrade their devices, and businesses also replace ageing devices with printers and MFPs that are more efficient both in terms of consumables and energy consumption. Buyers are definitely more conscious of running costs and the impact of print on their carbon consumption. Jonathan Rogerson, Solution Consultant, ECI Software Solutions: Demand for ECI’s Printanista, e-automate and MobileTech software is driven by the benefits that these products can bring to an organisation – namely the ability to automate, centralise and condense business-critical information in a manner that is both processable and meaningful. e-automate is ECI’s core ERP solution for managed office tech providers who sell and service copiers, IT, VOIP or other service-led office products. Able to provide a comprehensive set of tools for managing all aspects of a printing business, including inventory management, service management, billing and invoicing, and customer relationship management (CRM), it’s a one-stop-shop for a business looking to improve their efficiency and performance. Our latest device management solution that seamlessly integrates with e-automate, and is currently gaining popularity, is Printanista. This cloudbased solution provides real-time monitoring and reporting of printer usage – helping businesses to optimise their printing processes and reduce costs. Printanista also offers advanced features such as predictive maintenance and automated supply ordering and automated meter billing, which helps to improve the efficiency of managed print operations. Catherine Kennedy, Sales and Marketing Director, Intuitive: We have seen strong growth in demand for our print analytics dashboards, which take the data from popular print management solutions such as PaperCut and provide easy to use visual dashboards allowing users to easily analyse the data for cost savings, efficient use of their print estate and environmental visibility. However, coupled with end-user print analytics, we have seen an upturn in demand as our partners are now using print analytics as a sales tool. Our new Intuitive DX dashboards allow our partners to leverage the power of print data to identify opportunities for digital transformation with their customers. Michael Lloyd, CEO, Nuvola Distribution: We offer a number of products in the comms space ranging from data collection and network monitoring through to numerous cloud offerings. The UCaaS market is very buoyant at the moment in particular around MS Teams. We provide a full ecosystem of products and services which complement an MS Teams environment such as contact centre, call recording and meeting room solutions. This enables channel partners to deliver solutions that integrate with Teams. P PrintIT Reseller: What do you view as the key trends driving decision-makers’ buying habits and how can channel vendors take advantage of this? Nigel Eaton: As a result of the pandemic, we are seeing a change to the usual “change everything at 3/5 years policy”. With the current financial crisis set to continue organisations are looming to keep devices longer and especially those larger devices that have not yet delivered a return on investment due to them sitting idle during the pandemic. Here we are able to give MyQ resellers some advantages: n MyQ Licences are vendor neutral so Peter Lunn Michael Lloyd
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