01732 759725 40 VOX POP : PRINT IT AWARDS MPS Solution of the Year – Sponsored by ECI Software Solutions Xeretec Judges’ verdict: Xeretec provided a full fleet refresh including bespoke printing and computing solutions to University Hospitals of Leicester NHS Trust with zero disruption to service and 100% uptime. The biggest benefit demonstrated via a powerful customer testimonial was confidence - that the technology they’re using is fit for purpose and will work when they need it to. “We are honoured to be recognised by the judges for this award. We pride ourselves on helping customers establish their current benchmark, then collectively design a future solution that delivers years of trouble-free operation. Our customers make us who we are, and we hope that this award will provide added confidence to those who might consider us in the future.” Steve Hawkins, Chief Executive Service Team of the Year – Sponsored by DSales JOINT WINNERS: ASL and Xeretec Judges’ verdict: This category proved to be hugely popular this year and featured some exceptional entries. After much debate, the judges awarded joint first place to two companies - ASL and Xeretec. Both submissions were excellent and clearly illustrated how their teams deliver outstanding service to customers day in, day out. “Being recognised as the Service Team of the Year for a second time gave us a huge sense of pride. Everyone in our after sales departments have worked extremely hard, even more so in the last 18-24 months. We have implemented a restructure of the service department which included relocating the call centre and increasing headcount in our ASSIST team. To be recognised by the industry for all our hard work and the exceptional customer service we provide our clients makes it all very worthwhile.” Jon Killengrey, Head of Field Service, ASL “In an extraordinary period of lockdowns, office closures, severe supply constraint and global logistical disruptions, helping customers when they needed it has never been more important. I would like to thank every customer who has worked with and supported us and seen our team as an extension to their own support teams. For the team at Xeretec who have worked incredibly hard to deliver the best service in the toughest conditions; I would like to say a big thank you and I know they will feel immensely proud that PrintIT Reseller has named them as Service Team of the Year. Thank you for this wonderful award.” Steve Hawkins, Chief Executive Distribution Marketing Team of the Year – Sponsored by HP Inc. Data Direct Judges’ verdict: Data Direct was a standout winner in this category. The company provided a very comprehensive and detailed submission that highlighted how investing in marketing with initiatives such as a new website and web shop; significant increase in communications, primarily through social media and trade press; alongside supporting product launches and development; has become one of its strategic focuses. “As a marketing group, we’re so pleased to be aligned with PrintIT Reseller to keep the industry voice constant, consistent and fresh. 2022 saw major updates to the website, increased communications on social media and print press and a steady stream of promotions, all designed to keep the industry top-of-mind and excited. We were so excited to pick up this award!” Marc Pinner, Marketing Director Reseller of the Year (Turnover £9m+) Sponsored by HP Inc. ASL Judges’ verdict: ASL’s entry was detailed and on-point. It clearly evidenced how initiatives including an investment in people and infrastructure, the creation of a Group Bids Team, a focus on business agility and proactive use of software to streamline customer service support; are positively impacting business growth and profitability. “To retain the Reseller of the Year award 2022 after winning it in 2021, is a huge testament to both the hard work and the quality of the work we do as an organisation. Internally we know we are a strong, growing business who provide true independent advice to our clients with outstanding service levels. To be officially recognised by PrintIT Reseller just cements the firm belief we have in ourselves. We’d like to say thank you to all our staff for their commitment and support, it would not be possible without such a strong and dedicated team.” Justin Willis, Sales & Business Development Director HIGHLY COMMENDED: DMS Digital Group “We are extremely proud of what we have achieved at DMS this year and even more delighted that our efforts have been recognised at the PrintIT Awards 2022. The continued growth and development of our company would not be possible without the great people we have working for us, and thanks goes out to everyone involved. We very much are looking forward to what 2023 brings, but for now, we celebrate what we have achieved in 2022.” Terence Hargreaves, Sales and Marketing Director PEOPLE AWARDS RESELLER AWARDS continued... continued...
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