www.managedITmag.co.uk 35 LOGISTICS and beyond. A family-run business, it was created with the belief that a happy and dedicated team gives great customer service as well as delicious pasta. To date, its small team of pasta makers has developed over 300 types of fresh and filled pasta and won more than 110 awards, making La Tua Pasta the most awarded pasta in the UK. a series of vehicle and welfare checks to ensure early notification of any potential defects or issues. La Tua Pasta’s customers are sent an email or text notification with ETA, and can track the progress of their delivery using Podfather’s Follow my Driver app. Once onsite, drivers capture date, time and geo-coded photographs and signatures as evidence that a delivery has been made, sharing this information in real-time with the back-office team and customer contact. Leonardo Tita, Customer Service Manager at La Tua Pasta, says savings made in the planning and execution of delivery schedules have brought tangible benefits to the business. “We are saving real man hours every day, putting together delivery routes and allocating them to drivers, and the information we can capture and share through the Podfather system has dramatically reduced the number of calls we get from customers asking about their deliveries, as well as the time taken to answer the few queries we now get,” he said. La Tua Pasta first sold pasta at farmer’s markets, including the famous Borough Market, in 2006 and soon became the pasta maker of choice for many of the top restaurants and hotels in London La Tua Pasta, an artisan pasta maker, is using Podfather logistics software to improve its customer service and boost the efficiency of its delivery operation. Based in London, La Tua Pasta specialises in making fresh pasta to authentic Italian recipes, supplying prestigious hotels, independent restaurants and caterers. Operating a fleet of delivery vehicles within the M25, La Tua Pasta is using Podfather to plan and optimise routes, provide realtime tracking and notifications and capture detailed electronic Proof of Delivery (ePOD) evidence. Since implementing the Podfather system, La Tua Pasta has reduced the time and resource required to manage deliveries and boosted service with a better flow of information to the customer. “Before Podfather, it could take a couple of hours every day to allocate deliveries to drivers and plan routes, and that was with an experienced driver who had been working with us for years,” said Melinda Nagi, Transportation Logistics Manager at La Tua Pasta. “Customer queries were also a time and resource-intensive issue as, although we did have a system in place, we only captured a signature as proof of delivery and this information was difficult to access and almost impossible to share.” Using Podfather software, La Tua Pasta can now automatically plan and optimise next day’s schedule in a matter of minutes. Adjustments can be made to accommodate temporary or agency drivers and each driver receives their delivery programme, complete with job manifests, via the Podfather App. In addition, at the start of each shift a driver is guided through How Podfather is helping La Tua Pasta boost the efficiency of its deliveries and provide exceptional customer service The perfect recipe for customer service success About Podfather Located in Edinburgh, Podfather is a thriving technology company that specialises in the development, delivery and support of software solutions that help companies plan and manage their vehicle fleets more efficiently. Established in 2020, it has been helping companies manage their fleet logistics for over 20 years. Initially specialising in bespoke software development, Podfather has developed one of the UK’s leading solutions incorporating route planning and optimisation, vehicle checks, ETA notifications, tracking, electronic proof of delivery (ePOD) and reporting. With over 70,000 users, Podfather works with companies of all shapes and sizes, from industry giants such as Tarmac and Breedon to well-known names such as Rexel and ODDBOX, and everything else in between. www.thepodfather.com
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