www.managedITmag.co.uk 31 Moving up a gear Goldilock expands manufacturing capacity for enhanced network isolation solution Goldilock, a UK cyber scale‑up backed by NATO and used by Ukrainian cyber command, is moving its business up a gear with the addition of extra manufacturing capacity in the West Midlands and a major upgrade to its FireBreak network isolation solution which ringfences networks from the internet to make them inaccessible to hackers. The physical cybersecurity solution based on Goldilock’s patented DPNS allows a remote user to issue an authenticated non-IP command, without using the internet, to ringfence and physically disconnect a system from the network in seconds, making the asset safe and unhackable. In response to customer needs and evolving network environments, Goldilock has upgraded FireBreak’s software and hardware, making it the first network isolation solution to combine high-speed fibre connectivity, dual power and SIM redundancy and comprehensive API access. As a result, businesses can now choose the connection type that best suits their network infrastructure and bandwidth requirements; experience faster connectivity and improved network performance; and continue operating and protecting systems, even during power outages or network disruptions. In addition, API access enables full automation of all tasks, including port shutdowns upon threat detection with third party tools, reducing the need for manual intervention and boosting a business’s ability swiftly to isolate critical assets during a cyber-attack. Goldilock CTO Richard Bate said: “By supercharging our FireBreak solution, we’re giving organisations more tools at their disposal to proactively protect critical assets, maintain business continuity and put the power of control back into their hands.” International growth To meet growing international demand from organisations responsible for critical national infrastructure (CNI), like the Ukrainian Cyber Command, as well financial services, healthcare and manufacturing organisations, Goldilock has opened a new manufacturing facility on the University of Wolverhampton Science Park. The expansion of its manufacturing capacity follows growth of Goldilock’s partner network to more than 50 companies in 18 countries and its inclusion on multiple accelerators including the NATO DIANA programme and the MoD’s Defence and Security Accelerator (DASA). Goldilock expects to create 44 new jobs in the West Midlands between now and the end of 2027. https://goldilock.com/ CYBERSECURITY Cutting the ribbon: City of Wolverhampton Council Leader Councillor Stephen Simkins (l) and Goldilock COO Stephen Kines (r) of the greater opportunity for personalisation provided by the Webex system. “Webex offers a lot more customisation than our previous solution,” he said. “That’s great for us as each customer has different preferences and procedures that we need to accommodate. But you need a diligent, knowledgeable installation team, like the one we got with Node4, to do all the fine-tuning and make those subtle changes. We also appreciate the ongoing education they’re able to provide, which ensures we’re always getting the most from the solution.” This includes advice about implementing AI within its contact centre. “There are definitely a few areas where AI could help us,” said Wemyss. “But we’re a medium enterprise; we employ a few developers, but we don’t have the dedicated expertise to introduce our own AI. Node4 offers this capability alongside its Webex expertise, which I’d say is pretty unique in the market. It’s definitely going to be a huge benefit to us in the future – and for organisations with a similar business model to ours.” Positive impact Reflecting on the improvements to customer service he’s noticed since Node4’s Webex implementation, Wemyss said: “We have far better insight into how the contact centre is functioning, and it’s a much more efficient operation, with team managers spending less time on time-consuming admin tasks. There’s way more agent availability, and we have far more control over agent allocation. All these factors have led to a direct and positive impact on customer service standards.” He added: “Node4’s team have been brilliant. They took the time to learn how we operate and really did their homework. The result is a single contact centre that can support multiple clients and their unique requirements. It also integrates seamlessly with our wider IT and CRM infrastructure and can evolve alongside our business. It’s an absolute dream and couldn’t be more different to our previous solution.” https://tmti.net
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