www.managedITmag.co.uk 29 CONNECTIVITY before. Support teams would get drowned in requests. With Gotalk. ai, the customer self-serves, which removes all that support burden from the reseller. That is a huge benefit.” Recurring revenue Above all, Gotalk.ai is a valuable differentiator in a crowded market that Langford claims can also improve customer stickiness and generate significant recurring revenue, as a calculator on the company website shows. “The Holy Grail is to get the reseller to roll out Gotalk to its entire customer base. They put it on a 30-day trial and the customers can choose whether they want it or not. The ones that are doing that are seeing huge recurring revenue boosts. If you've got 2,000 customers and they all take out a subscription for £15 per month, suddenly you've got £30,000 coming in. That's been really, really successful.” Meanwhile, Gotalk.ai is continuing to add new capabilities. “We have two up and coming features. One is linking into Google Translate, so you can convert scripts into any language. And the other is voice cloning. That is something we're going to add further down the line, but at the moment I don’t see a huge benefit to it except for creating narrations for a presentation,” says Langford. For now, Gotalk.ai’s existing functionality is a big enough attraction. That and the magic of AI. “We've been blown away with how quickly it's been taken up and how well it's been received by resellers. Resellers love it and tell us it is helping them to win deals when they go up against another company that is quoting for the phone system but doesn’t have that AI element. They say that nine times out of 10 the customer is sold on the AI more than the phone system!” https://gotalk.ai The Institute of Occupational Medicine, a UK leader in occupational health risk management, identified the need for greater agility and enhanced security in response to evolving customer demands for real-time monitoring and routine workplace audits, while simultaneously meeting stringent regulatory requirements. IOM approached Spitfire to provide a comprehensive roadmap to reduce costs, improve IT management, tighten security, and deliver a market-leading product. The result is a complete connectivity solution based on the Spitfire One Network solution that delivers: n A 40% cost reduction through optimised network connectivity and transition to a CAPEX-free firewall model; n Enhanced network management and visibility with customised firewall settings and comprehensive monitoring; n Secure, direct connections for remote sensor gateways via Spitfire’s Mobile IoT SIMs, simplifying deployment and management, crucial for expanding IOM’s capabilities in cost-sensitive scenarios; and n Meeting stringent data security demands from public and Spitfire delivers for The Institute of Occupational Medicine government clientele by keeping data within a private network and utilising two-factor authentication for remote access, simplifying compliance and securing client contracts. Harry Bowlby, Managing Director, Spitfire Network Services Ltd, said: “Our work with The Institute of Occupational Medicine is an excellent example of our Spitfire One Network solution delivering operational excellence and cost savings while maintaining data security needs. We take care of modern-day workplace connectivity complexities and give cost-effective flexibility to our clients.” Alan Boyd, BSc, MSc, Group Head of Technology at the Institute of Occupational Medicine, added: “Our aim was to reassess our Wide Area Connectivity with an aim of right-sizing connectivity, reviewing security management, simplifying IT management, and providing a network that would underpin our business for years to come. Spitfire’s simple yet powerful One Network solution did it all. I would have no hesitation in recommending Spitfire to anyone embarking on any level of fixed line, mobile, or cloud connectivity project.” For more information or to contact Spitfire Network Services Ltd directly, organisations should visit www.spitfire.co.uk. Spitfire Network Services Ltd (Spitfire) has designed and delivered an MPLS solution for The Institute of Occupational Medicine (IOM) that significantly enhances its business readiness and operational efficiency
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