Managed.IT - issue 60

Editor's Comment	2
What's New: A selection of the best new products and services	4
Bulletin: Eco award for the UK's first carbon-free battery collection service	6
Cyber Security: Why the time is right for automated digital risk protection	8
Collaboration: How to project a more professional image over Zoom and Teams	10
IT: Why Experience level Agreements are replacing SLAs in IT service management	12
Cover Story: ISL delivering service excellence	15
Business Briefing: We test out Panasonic's new award winning PressIT, simple to use, versatile AV tool for business presentations	17
Data Capture: Ibml's new three-in-one cloud native data capture solution	18
Opinion: Ashley Keil explains how AI is transforming document processing	20
Sustainability: Why it pays to choose inkjet printers	22
Asset Management: Sherry Irwin outlines the role of IT Asset Management in post-COVID recovery	24
HR: Three Apogee leaders describe their experiences as women in tech	24
Managed Services: How MSPs can help SMBs face the future with confidence	26
IT Sourcing: How IT sourcing specialists can tip the balance in your favour when negotiating with vendors	28
I couldn't do my job without... Caroline Gleeson, CEO of recruitment software company Occupop, list her five favourite work tools	30
Managed.IT Trusted	30

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