Editor's Choice Awards 2019

www.binfo.co.uk 07 Editor’s Choice Awards A cloud-based solution designed for remote maintenance on UTAX devices to optimise your service processes and make savings on service costs while providing proactive support for end users. Designed to optimise processes and improve efficiency for service departments, U.FS reduces the deployment of field technicians, whilst providing proactive support for your customers. U.FS was developed in response to user errors, error codes and partial machine failures accounting for a high percentage of technician site visits. Cutting time-consuming visits through visualisation U.FS is a secure cloud-based system that allows a user’s fleet of copiers and printers to be monitored and maintained remotely. It takes remote device monitoring to a new level. Designed for use with UTAX and TA Triumph-Adler devices, U.FS has sophisticated visualisation tools that allow technicians to carry out a range of routine tasks such as reading meters and recording toner levels without the need to prompt users or make time-consuming and costly site visits. Crucially, however, U.FS further reduces costs by enabling engineers to reset machines, diagnose partial machines failures remotely and provide more meaningful telephone support should a user encounter a technical problem. Another major benefit of U.FS is that it allows technicians to analyse technical and usage data and provide a preventive service. In other words, they’re now able to identify and avert potential problems before the user is aware they may even exist. Technicians can also predict when a user will require toner deliveries and routine servicing. This support for automatic workflow also extends to billing, so U.FS customers can enjoy a genuinely seamless experience with downtime and disruption kept to the absolute minimum. Making technical support mean more Where a site visit proves unavoidable, U.FS enables the visiting technician to be better prepared than was previously possible. In a typical example, the system diagnosed a technical fault in advance, enabling the UTAX Fleet Services (U.FS ) Service minimises downtime Editor’s Choice: PrintIT Reseller technician to arrive on site with all the necessary spare parts. n Rapid response: U.FS provides dealers with a clear overview of the status of every device in a fleet and sends fault notifications via the cloud. This means earlier identification and a faster response. n Reduced costs: with U.FS , on-site servicing visits are fewer and further between because detailed history reports enable dealers to plan and pre-empt the maintenance of every device. Firmware, meanwhile, is upgraded remotely. n Automatic toner ordering: thanks to intelligent toner ordering, U.FS customers often receive toner before they’re aware they’re running low. U.FS and you For UTAX partners, getting customers up and running with U.FS is simple. Once the devices are installed at the customer’s premises, UTAX provides the supplying partner with a password protected web portal. From here, the partner can see and monitor all the machines it manages. They can set up as many user accounts as they need, taking advantage of the system’s flexibility to create user-specific accounts. So admin staff, for example, can have their access limited to usage and billing related data while technicians can have theirs customised to provide technical data, error reports and troubleshooting content. All of which means reduced costs for UTAX partners and their customers – especially where a supplier is providing machines to end users in distant locations. www.utax.co.uk [email protected] What we liked: • Reduces need for on-site visits • Enables preventative maintenance • Automatic toner ordering • Visualisation tools for easy operation • Personalised access and restrictions UTAX : Fleet Services (U.FS) A major benefit of U.FS is that it allows technicians to analyse technical and usage data and provide a preventive service