Editor's Choice Awards 2019

www.binfo.co.uk 23 Editor’s Choice Awards As a leading, multi-award winning internet telephony service provider and ISP, Spitfire offers customers a wide portfolio of highly competitive voice and data connectivity solutions. Spitfire’s Ethernet and Broadband portfolio is unrivalled both in its diversity and price competiveness. Each product has a comprehensive repair SLA and the company aims to provide a back-up circuit with every solution sold. Expanding infrastructure Spitfire’s core network now has four network nodes connected through its multi-10 Gigabit Ethernet London ring. Redundant links provide resilience to failure and the ring offers resilience in the event of individual links failing. The company has also introduced a dual vendor network equipment strategy designed to protect against individual vendor failures. By using equipment from market leaders Juniper and Cisco, Spitfire ensures, as far as possible, that a software bug in one vendor’s code cannot bring down the entire network. Last year, Spitfire completed a major upgrade programme of its network, replacing its PSTN interconnect switch with a new platform dubbed the Next Generation Switch (NGS) – Spitfire has been offering voice services using its own telephone exchange equipment since 2001 when the company became what was known then as an Annex 2 interconnected operator. Resilience of the Spitfire voice service has been improved by deploying three separate NGS exchanges spread across two geographic locations, with each NGS connecting to multiple BT POPs. Diverse IP paths have been created for SIP to TDM traffic and power to each NGS is taken from separate feeds. NGS allows Spitfire to offer fully resilient SIP trunks that allow for automatic failovers and more complex disaster recovery scenarios. Best ISP for Business Comms is a fast moving environment Editor’s Choice: Business info UK-based technical support Teams are dedicated to keeping customers’ connections running at full tilt. Investment in staff expertise ensures that instead of providing a ‘one size fits all’ solution, Spitfire is able to meet each customer’s unique needs. To this end, it doesn’t just provide IP training for technical staff, but extends it to Customer Support Technicians and sales people as well. All of Spitfire’s engineers, tech support and sales people study for industry recognised qualifications, such as Cisco CCENT, and staff continue to upskill their professional expertise as technology changes. Spitfire’s Service Level Agreements (SLAs) emphasise fast fault response and sophisticated on-line fault tracking, backed with a ‘Keep-Customer-Informed’ policy, ensuring regular updates by phone, email or text from a Support Technician who manages issues to completion. In a recent survey, 90% of respondents said an issue was resolved on the first call. With reliable, cost-effective solutions for businesses of all sizes and excellent service and support, it’s clear to see why Spitfire is an industry leader. www.spitfire.co.uk What we liked: • Diverse Ethernet and Broadband portfolio • Protection against individual vendor failure • Next Generation Switch platform • Improved resilience • Excellent service and support Spitfire : Best Business ISP 2018 Spitfire’s Service Level Agreements (SLAs) emphasise fast fault response and sophisticated on-line fault tracking