Editor's Choice Awards 2019

www.binfo.co.uk 15 Editor’s Choice Awards Neopost : OMS-500 2018 Available as an on-premise or cloud solution, Neopost’s OMS-500 is an intuitive web-based multi-channel communications management solution that enables organisations to produce enriched, personalised and secure customer communications. The easy-to-use software gives businesses full control over the preparation, enhancement and secure distribution of documents through one or more channels, including physical post, standard or tracked email and web portal. Centralised management, combined with OMS-500’s built-in multi-channel capabilities and the ability to schedule distribution times, help to ensure that communications are automatically sent to the right person, at the right time by their preferred channel, whether that be print, email or online. As well as enhancing customer satisfaction, this capability can be used by businesses gradually to migrate customers from postal to digital communications, saving on the cost of paper, print and postage. Centralised management OMS-500 centralises the management, preparation and distribution of customer communications, enabling them to be created by different departments, at different times and in different geographical locations, but output and despatched from a central point. Centralised printing and distribution help organisations monitor and control what is sent to customers and prospects whilst maximising potential cost savings, for example by removing the need for mailing equipment at remote sites and leveraging the economies of scale offered by more productive and economical centralised machines. In addition, OMS-500 automatically processes mail, saving as much as 30-60 seconds per item and maximising the benefits of Royal Mail discounts for pre-sorted mail. It can group, batch print, sort and merge documents to deliver further savings, for example by collating documents to the same recipient from multiple departments in the same envelope. Through machine-readable bar codes (OMR, BCR, 2D), OMS-500 instructs folder- inserters which documents to insert into which envelopes. Automating this process delivers significant productivity gains and reduces addressing errors, helping businesses to maintain document security and confidentiality and avoid the cost of having to reprint and re-send documents. A single environment Having just one web-based product for the production and distribution of both digital and printed documents delivers significant productivity benefits as users do not have to switch between systems or learn new skills. With OMS-500’s intuitive web interface, even non-technical professionals can create complex and impactful documents by following pre-defined business rules. With just a few clicks, they can personalise each document, for example by adding specific marketing messages or attachments. Connectivity to Microsoft documents and CRM and businesses management systems, such as ERP, enables users to collate information from multiple sources. The solution makes it easy for managers and content creators to monitor the progress of campaigns and includes an archiving function that provides a consolidated record of all communications so that businesses can keep track of what has been sent. Audit trails, electronic signatures and time-stamping provide assurance over the security of documents. Neopost OMS-500 Intuitive multi-channel communications Editor’s Choice: Business info Easy integration OMS-500 can be implemented in any IT environment, without changes to the system, and can also be integrated into any mailing process involving folder-inserters and franking machines to automate mail flow management. Recent developments, including an enriched user interface (UI) and user experience (UX), have further simplified the management of communication processes; reduced the requirement for manual intervention and the risk of human error; increased strategy effectiveness and cost control; and expanded the library of supported print drivers, enabling OMS-500 to integrate with a wider variety of IT set-ups. www.neopost.co.uk/software/output- management/oms-500 What we liked: • Enhances and controls customer communications • ERP/CRM business process interfaces • Ensures document security • Helps businesses cut costs • Improves customer satisfaction Having just one web- based product for the production and distribution of both digital and printed documents delivers significant productivity benefits