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Let’s look at some of the
new innovations in detail:
Hosted telephony
Most businesses have traditionally
bought a phone system to route calls
internally. This requires an expensive
upfront cost and usually an annual
maintenance contract. The phones used
can also be expensive because they are
only available from the phone system
manufacturer.
Now there are hosted phone services
with phone system functionality
provided remotely in the ‘cloud’. Spitfire’s
hosted telephony service is called SIP
Communicator™ and can be set-up in
minutes. The SIP compatible handsets
used with the service are available from
a range of manufacturers so they are
relatively inexpensive. Once installed
there is a monthly charge for the service.
SIP Communicator™ is ideal for
businesses with home workers or workers
in different locations as staff can call
each other free of public phone network
charges and incoming calls can be routed
to any location. In addition to the usual
phone system features of holding and
transferring calls, SIP Communicator™
provides voice mail, auto-attendant and
conference call functionality.
The beauty of the service is that if
you move offices, you just arrange to
have the service switched to your new
location, just like moving your electricity
account!
Thousands of businesses are now
successfully using a hosted telephony
service because it requires a very small
initial outlay, has low running costs and
is flexible with free calls between staff
whatever their location.
SIP Trunks
With cost-savings a critical factor for all
businesses in these difficult economic
times, Spitfire can offer SIP Trunks
providing a cost-effective alternative to
using conventional ISDN phone lines.
This is now a proven technology that
businesses can adopt with full confidence.
Spitfire’s SIP Trunks offer business quality
secure telephony at typically up to 50 per
cent less than the monthly rental cost of
an equivalent ISDN service, a saving no
company can afford to pass up!
Spitfire recently won the Editor’s
Choice Award in
Business Info
magazine
for our SIP Trunk service.
High-speed internet
A range of relatively inexpensive internet
access services are now available offering
high-speed, reliable connections for
businesses that rely on their internet
access for ‘cloud’ hosted services and
applications.
The options include new fibre
broadband, VDSL or the new generation
of Ethernet connections. It’s not as
complicated as it sounds and Spitfire can
advise on the most cost-effective way of
delivering high-speed internet access for
your business needs.
..if you move
offices you
just arrange
to have
the service
switched to
your new
location...
Spr i ng 2013 | p2p Magaz i ne |
11
www.binfo.co.uk
Spitfire service – big enough to cope,
small enough to care
We offer a personalised service but
we have the resources to support you
employing around 100 staff and with
an annual turnover of £20 million. In a
recent survey of our customers, 90 per
cent of those who responded stated that
an issue was resolved on the first call.We
have a ‘Keep Customer Informed’ policy
ensuring that one Support Technician
manages an issue from start to finish
and is responsible for keeping customers
informed of the status of their issue
every four hours.
We also offer consolidated online
monthly billing so you have only one bill
covering all your business communication
needs – telephone, internet and mobiles.
Want to know more?
Spitfire has produced a series of video
presentations to help customers
understand the best telephone and
internet options for their type of
business. These are available on YouTube
or at www.spitfire.co.uk. The videos
explain in simple terms the Spitfire
services portfolio.
To contact us please
call 0800 33 34 35,
email [email protected],
or visit
www.spitfire.co.uk