businessinfomag.uk
magazine
22
Cover Story
Smarter
Communications Survey
Good Communications are essential
for business success. How you interact
with customers and suppliers will
affect your company’s reputation
and image, the loyalty of customers,
cashflow, sales and compliance.
Today, organisations use a variety of
digital and hard copy communication
methods, from the telephone, mail
and email to SMS and social media,
to improve the effectiveness of their
communications.
By investing in the right technology,
organisations can save money, increase
productivity, streamline processes and
personalise communications.
But how many businesses are taking
advantage of these possibilities? And
how are their communication choices
changing to meet the challenges they
face today?
To help us find out, please complete
the survey opposite. By way of thanks
for taking part, all respondents will
be entered into a draw to win one of
three Action Cams we have to give
away. The draw will take place after
the closing date of 10th April 2016.
On behalf of Neopost thank you for
taking part in this survey. If any of the
questions have led you to question
the way you do business or simply
for more information on how you can
best utilise Neopost’s full suite of
Communications Solutions, visit
or
tel: 0800 731 1334
1
How do you communicate with colleagues in your organisation?
(Please give each answer as a percentage of typical daily traffic.
Please ensure that the total does not exceed 100%)
Email:
____________________
Internal post:
____________________
External post:
____________________
Telephone:
____________________
Corporate Instant Messaging:
____________________
Social Media (e.g. Linkedin/Facebook): ____________________
Text Message:
____________________
Video/audio conferences:
____________________
Organised meetings:
____________________
Informal face-to-face discussions:
____________________
Other: ______________________
____________________
2
What do you find the most effective way to communicate with
customers?
(Please rank in order of effectiveness)
Telephone:
_ ___________________
Face-to-Face:
_ ___________________
Email:
_ ___________________
Mail:
_ ___________________
Advertisement:
_ ___________________
Website:
_ ___________________
Social Media (e.g. Linkedin/Facebook):
_ __________________
Text Message:
_ __________________
Other: ______________________
_ __________________
3
How often do you scan and share documents?
(Tick as appropriate)
o
More than once per day
o
Every day
o
2/3 times per week
o
A few times per month
4
Do your marketing campaigns include a mix of direct mail and email?
o
Yes
o
No
In this issue,
Business Info
has teamed up with Neopost, the experts in communications, to gain a
better understanding of how today’s businesses use the myriad communications channels available
to them for both external and internal purposes.
In association with Neopost
