| Comment | 4 |
| Agenda: Why home working is not always green | 7 |
| Flexible working: What new rules mean | 12 |
| Cover story: How Neopost is helping customers | 14 |
| Printers: HP launches Instant Ink in UK | 17 |
| Innovations: EasyJet saves fuel and much more | 19 |
| Dictation: Digital dictation and the cloud | 28 |
| Communications: Tricks of the trade | 30 |
| Document management: Digital Mailrooms | 32 |
| Digital mailrooms: Improve document workflow | 35 |
| Scanners: Improving customer service | 39 |
| Document workflow: How Football Pools has speeded up coupon processing | 41 |
| IT cleaning: Dusting can do more harm tha good | 42 |