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ENTERPRISE PRINTING
In its latest six-month product
update, Xerox has revealed a
raft of new solutions designed to
improve business processes and
productivity.
These include workflow
automation solutions, currently
available only from Xerox Large
Enterprise Operations; cloud-based
worker productivity solutions,
also available from Xerox channel
partners; user analytics for managed
print services; and a number of
mobile printing solutions.
The four new workflow automation
solutions reflect the greater focus
within Xerox on vertical industry
sectors, as it aims to develop deeper
relationships with the big spenders
on printing and imaging technology.
They combine workflow and
content management from Datawatch
and Hyland with consulting
services, change management,
process improvement, technical
implementation, integration into
existing systems and data capture
through imaging and scanning.
Although designed for organisations
that want to keep processes in-house,
Xerox believes that as a result of the
high level of consultancy involved,
these solutions provide a natural
bridge to Xerox’s business process
outsourcing (BPO) services.
The four solutions are:
n
Workflow Automation Solution
for Supply Chain Optimisation
– to
help retail organisations manage
in-store returns and reconcile orders,
stock levels and supplier payments.
Xerox says that the first company to
use it – a large retail chain in Canada
– has reduced the labour required
for reconciliation by 50% and cut
associated printing by 33%;
n
HR On-boarding
– to create a
unified workflow for the provisioning
of laptops, tablets, telephones,
corporate IDs, cars and other assets
to new employees. It brings together
information from disparate sources
including paper, scans, web forms
and phone information;
n
Loan Origination
– to manage the
capture and archiving of information
needed for loan applications from
paper, electronic forms and email,
with routing to loan officers via a
tailored workflow; and
n
Health Records Information
Management
– to provide clinicians
with a unified view of patient data
held in paper archives, Dicom
systems and electronic patient
record (EPR) systems. The system
is already being used by The Luton
and Dunstable NHS Trust, which has
digitised about 1.2 million paper
patient records, freeing up floor
space for a new cardiac ward and
improving patient and clinical safety.
Cloud solutions
In addition to its workflow automation
solutions, Xerox has developed
a number of tools that address
individual worker productivity, which
it is now providing as packaged cloud
offerings available from the channel.
These are:
n
Digital Alternatives
. Launched
in November as an on-premise
solution, Digital Alternatives (DA)
is now available as a private cloud
solution hosted in data centres in
Western Europe. It is designed to
improve productivity and remove
the need to print when working with
documents. It does this through
digital signatures, easier sharing
of documents and other tools, with
automatic synchronisation between
a user’s various devices. An analytics
engine collects data about the types
of task being performed and enables
organisations to monitor activity
on per user basis, with automatic
calculation of time and paper saved.
Analytics data can be imported into
Xerox CompleteView (see below),
giving MPS customers visibility of
everything from core print data to DA
usage.
n
DocuShare
. Xerox’s document
management solution is now also
available through a private cloud,
providing customers with a simpler,
faster deployment option. The Energy
Alliance, an energy supply company,
is using it to give mobile workers
access to documents from anywhere
in the UK.
MPS solutions
To help MPS providers deliver
continuous optimisation of a
customer’s environment, Xerox is
introducing CompleteView User
Analytics.
CompleteView User Analytics,
which gives insight into users’
printing activities, is the third
member of the CompleteView
product family developed by Xerox
company NewField IT. It follows the
introduction of CompleteView Pro,
which gives a device-centric view of
printing within an organisation, and
CompleteView Document Analytics,
which gives a document-centric view
of a customer’s environment.
A software agent links into print
management tools, such as Xerox
Secure Print Manager suite, Equitrac
Office and Safecom, gathers the
information and transmits it to a
Xerox data warehouse where it
is stored and organised. Using a
web-based tool, users can view the
data, analyse it and drill down to find
inefficiencies in their environment.
Mobility Solutions
Last but not least, Xerox has
announced a number of serverless
mobile printing apps to improve the
productivity of mobile workers and
the Xerox Mobile Link App, which
allows users to create one-touch
workflows on their mobile devices for
remote control of Xerox ConnectKey
MFPs and the transmission of
documents to the cloud, fax,
email and other destinations
simultaneously.
Xerox covers a lot of bases with its latest
product launches
Something for everyone
Xerox has
developed
a number
of tools
designed to
aid individual
worker
productivity
