In this issue: Welcome to a New Era of Technology Services Spitfire Network Services Ltd announces significant upgrade of its FireSwitch® Hosted PBX By James Pittick – Channel Sales Director, FUTERA After decades of trusted serviced delivery as Paralogic and United Business Group, we’re delighted to introduce you to FUTERA. This isn’t just a rebrand; it’s an exciting new chapter for our team, our partners, and the businesses we support. By uniting our strength, resources and expertise we have consolidated into one powerful, employee-owned technology partner. We’re taking everything that made our legacy brands successful and elevating even further. What Services Does FUTERA Provide? We’re fortunate to have expertise and resource across several technology areas, meaning our capabilities are translated into a wide breadth of services for the channel to choose from. Our website showcases our full range at www.FUTERA.co.uk, however we’re predominantly providing field service, service desk support, logistics and PDI services across a range of workplace technologies, including network hardware, server & storage... FIND OUT MORE... Fully featured hosted telephony solution designed for SMBs rolls out suite of new features Spitfire Network Services Ltd (Spitfire), a provider of telecoms and IP engineering solutions to UK businesses, today announces a significant upgrade of its FireSwitch® Hosted PBX, Spitfire’s cloud telephony solution for small and medium-sized businesses. FireSwitch® Hosted PBX 2.3, which is now available to new and existing customers, offers fully featured hosted telephony without compromising on call quality. New additional features now offered include... FIND OUT MORE... Cybersecurity Avast SafeTech report – generational role reversal... OnSecurtiy analysis – just 6% of software security companies are providing cybersecurity for AI systems... WatchGuard Launches Total MDR... Ricoh Report – UK businesses at risk from cybersecurity neglect READ MORE > Cloud Workspace 365 unveils latest platform features... Giacom prepares to welcome MSPs affected by Microsoft CSP shake-up...Asanti Research – over half of UK IT leaders to move from US cloud providers... IONOS expands product range READ MORE > AI 60 seconds With James Dunn, ControlUp.... Climb Channel Solutions UK new partner programme... Sinch research... AI-driven business sustainability... READ MORE > Communications Gamma Announces Strategic Focus on Transformation Deals... Major boost for rail passengers... Virgin Media O2 urges eligible pensioners to claim discounts... READ MORE > Q3 issue 1 2025 MSP -bulletin e TECHNOLOGY RESELLER MAGAZINE I N PRI NT & ONLI NE IN PRINT & ONLINE SINCE 2016 SINCE 2016 For more information or to be in the next issue: [email protected] BT Wholesale 1 James Pittock
Online scares hit home: Over half of Brits with older loved ones say they have been caught out online New report from Avast reveals a generational role reversal as younger Brits teach their elders to dodge digital dangers With scammers growing smarter and older generations often in their crosshairs, Avast, a consumer Cyber Safety brand of Gen™, released a new study revealing how families are stepping up to protect their own – one slightly awkward tech talk at a time. The study highlights just how vulnerable older loved ones are, and the challenges families face in bridging this generational digital divide. The Avast Safe Tech Report found that an alarming 52% of Brits with older loved ones say their elders have already fallen victim to cybercrime. Of those affected, over a quarter (26%) experienced... Read the full article on Technology Reseller here. Just 6% of software security firms are providing cybersecurity for AI systems – new research by OnSecurity n There are 66 firms active in the UK that are providing cybersecurity for AI systems n 14 are specialist providers focused exclusively on AI cybersecurity n 52 are wider cybersecurity firms providing AI security capabilities n There are 960 firms active in the UK providing software security The cybersecurity experts at OnSecurity have analysed the most recent research results from the AI and Software cybersecurity market analysis report from the Government website. Findings indicate that 6% of software security companies are providing cybersecurity for AI systems. The most popular products and services offered by these cybersecurity AI providers are AI Model Security and Protection (56%), LLM and Generative AI Security (52%), AI... Read the full article on Technology Reseller here. WatchGuard launches Total MDR to Deliver Full-Stack AI-Driven Security to MSPs Within One Platform WatchGuard Total MDR brings endpoint, firewall, identity, network, and cloud security into a single portal, delivering real-time, 24/7, AI-driven protection against threats across hybrid environments. WatchGuard® Technologies, a global leader in unified cybersecurity for managed service providers (MSPs), today announced WatchGuard Total MDR, a fully integrated, AI-powered managed detection and response (MDR) service. It delivers enterprise-grade security, specifically for WatchGuard endpoint, identity, network, and thirdparty Cloud applications, allowing partners to detect complex attacks and respond quickly, all from one platform. Total MDR minimises noise, saves time, and shows MSPs a clearer view of threats while actively stopping attacks across the entire WatchGuard environment. As organisations adopt cloud-first models, their cybersecurity needs are mounting, confronting increasingly sophisticated, multi-vector... Read the full article on Technology Reseller here. UK businesses at risk from cybersecurity neglect, new Ricoh report reveals n 56% of organisations report a lack of cybersecurity awareness n Less than half of UK businesses deliver regular cyber training to employees n A third of businesses struggle to integrate tech into daily task As the UK marks World Productivity Day, Ricoh UK is warning that cybersecurity blind spots are quietly creeping up on UK businesses, as fewer than half deliver regular cyber training to employees. Ricoh’s 2025 UK Digital Maturity Survey, which gathered insights from over 570 business professionals from across the UK, also found that over half (56%) of UK businesses say employees lack basic cybersecurity awareness. The report, specifically designed to outline the state of UK businesses’ current levels of digital adoption and preparedness for the future, also found that significant gaps remain in digital infrastructure and hybrid working environments. Read the full article on Technology Reseller here. MSP -bulletin e TECHNOLOGY RESELLER MAGAZINE I N PRI NT & ONLI NE IN PRINT & ONLINE SINCE 2016 SINCE 2016 CYBERSECURITY
AI MSP -bulletin e TECHNOLOGY RESELLER MAGAZINE I N PRI NT & ONLI NE IN PRINT & ONLINE SINCE 2016 SINCE 2016 60 seconds with James Dunn, Channel Director of ControlUp... ….provider of a scalable Digital Employee Experience (DEX) platform offering actionable, AI-driven insights and proactive remediation tools to enhance the digital experience, reduce costs and boost efficiency and productivity. What have been your business highlights of the last 12 months? In the past year, ControlUp has achieved record-breaking growth, with double-digit annual recurring revenue, driven by an impressive 629% increase in pipeline year-over-year. These results have elevated our relevance in the market and increased our visibility with top partners, helping us to grow partnersourced business from just a handful of channel-led deals a year to one every other day. It’s a clear sign that partner engagement is growing fast and that ControlUp is becoming a go-to- solution within the channel... Read the full article on Technology Reseller here. From AI curiosity to full-scale success Climb Channel Solutions UK has officially launched a new partner programme designed to take partners on a six-step journey from AI curiosity to full-scale success. Launched at the specialist distributor’s Partner Summit in London, the Skyward Project: Climb’s AI Partner Programme includes training delivered by the Climb AI Academy; access to Unframe’s unified platform for scaling AI use cases; a portfolio of partner-ready solutions from vendors such as ManageEngine, SolarWinds, VAST, Microsoft and more; and the Climb AI Business User Group, where partners can share ideas, strategies and advice. Climb CRO Gerard Brophy said: “The Skyward Project is built on the idea that no single vendor or partner holds all the answers to AI’s complexities. Instead of pretending otherwise, we’ve built a practical ecosystem that combines the expertise of multiple specialists, leaders and innovators. Our goal is simple but powerful; we want to help partners turn AI from a promising technology into a driver of measurable, real- world value and we want our partners to get there as quickly as possible.” www.climbcs.com/uk. 97% of businesses to use AI in customer communications in 2025, but are consumers ready for it? New research from Sinch reveals how top brands are unlocking smarter, more personalised customer experiences with AI, RCS, and integrated omnichannel strategies Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, today released new research indicating that nearly all businesses plan to incorporate artificial intelligence into their customer communications this year. The report, the state of customer communications, explores how brands are adapting their engagement strategies as customer expectations rise, and AI adoption accelerates globally. Based on surveys of 2,800 consumers and 1,600 business leaders across industries including retail, financial services, healthcare, and technology, the report shows that AI is set to play a central role in transforming how companies build seamless omnichannel execution across channels and deliver real-time support and personalized experiences... Read the full article on Technology Reseller here. AI-driven business sustainability needs advanced supply chain monitoring, says ALSO From manufacturing lines to AI-powered cloud environments, SMEs and channel businesses need a cloud marketplace to unify sustainability monitoring. Rapid AI expansion is transforming industries at an exponential level, but additionally also increasing the energy demand for business cloud infrastructure. This boom is even set to double energy and electricity costs by 2030, making balancing sustainability and productivity more of a challenge than ever. As AI-driven workforces become more plentiful, remaining innovative and competitive whilst meeting increasingly stringent environmental responsibilities is a challenge for businesses seeking to meet net-zero targets. Many companies simply lack the visibility... Read the full article on Technology Reseller here. James Dunn Mark Appleton Gerald Brophy
CLOUD MSP -bulletin e TECHNOLOGY RESELLER MAGAZINE I N PRI NT & ONLI NE IN PRINT & ONLINE SINCE 2016 SINCE 2016 Workspace 365 unveils latest platform features to enhance employee engagement and address rising isolation Adaptive digital workplace provider, Workspace 365 has announced a major update to its platform, as it continues to deliver on its vision – Everything Simplified. Communication .Simplified is the latest enhancement to the Workspace 365 platform, and has been designed to improve employee engagement throughout an organisation. The key feature of this update is the launch of Communities, which enables employees to have conversations within the platform, empowering them to interact and collaborate based on personal or professional interests. Questions don’t always stop at policies; sometimes colleagues want to learn, grow or spark new ideas. Within the new Communities... Read the full article on Technology Reseller here. Giacom prepares to welcome MSPs affected by Microsoft CSP shake-up Specialist cloud marketplace provider Giacom has responded to Microsoft’s recently announced changes to its Cloud Solution Provider (CSP) programme with a commitment to support affected partners and ensure a smooth transition. On 1st May, Microsoft informed its partner network that from 1st October 2025 it will raise the annual revenue threshold required to maintain a direct relationship from just over $300,000 to a reported $1 million. The change is expected to affect a significant number of MSPs, many of which will now need to move from a direct to an indirect model. For these partners, the shift may also involve changes to billing, support access and programme eligibility... Read the full article on Technology Reseller here. New research from Asanti shows that over half of UK IT leaders to move from US cloud providers 52% Plan to Move Away from US Cloud Providers as Geopolitical Tensions Mount More than half of UK IT decision makers currently using public or hybrid models say they are planning to move away from US based cloud providers – citing growing concerns around data sovereignty (95%) and data residency (93%), according to new research commissioned by Asanti, one of the UK’s leading colocation data centre providers, conducted by Vanson Bourne. The findings reveal the increasing influence of global politics on IT infrastructure decisions, with 52% of those surveyed saying they’re taking strategic steps to reduce their organisation’s exposure to US cloud providers. In addition, 45% of those surveyed, currently... Read the full article on Technology Reseller here. IONOS expands product range with new Ampere® Altra® servers with energy-efficient ARM technology With Ampere® Altra® ARM-based servers, IONOS, one of Europe’s leading digitalisation partner and reliable cloud enabler, is expanding its portfolio with an innovative CPU architecture, offering businesses high performance with low energy consumption. The servers are available at IONOS’ data centres in Worcester and Berlin. Due to their architecture, Ampere ARM-based servers offer high performance and consume little energy compared to x86 chips, making them a sustainable CPU option for busy web servers, application... Read the full article on Technology Reseller here.
MSP -bulletin e TECHNOLOGY RESELLER MAGAZINE I N PRI NT & ONLI NE IN PRINT & ONLINE SINCE 2016 SINCE 2016 COMMUNICATIONS Gamma announces strategic focus on transformation deals with funding power for growth and scale Driving innovation in UCaaS, data networks, and managed services through targeted investments and specialist expertise. Gamma Communications plc (“Gamma”), a leading provider of technology-based communication solutions across Europe, today announced the launch of a dedicated Strategic and Transformation Team. Backed by strategic funding power for growth, this initiative is designed to accelerate Gamma’s focus on high-impact transformation opportunities. The newly established team is tasked with identifying and delivering strategic growth initiatives across UCaaS platforms, voice and data networks, managed services, and outsourcing. This move strengthens Gamma’s position as a partner of choice for businesses and service providers undergoing large-scale digital transformation, bringing together investment, expertise, and execution capabilities.... Read the full article on Technology Reseller here. Major boost for rail passengers: Say “goodbye” to mobile signal blackspots! Ground-breaking partnership to upgrade Britain’s telecoms infrastructure agreed between Network Rail, Neos Networks and Freshwave. n Scheme will boost 4G/5G connectivity on trains and in stations, tackle signal blackspots in tunnels and pave the way for train performance improvements across Britain n Private investment into the project expected to save the taxpayer around £300m Project Reach, a new ground-breaking partnership between Network Rail, Neos Networks and Freshwave, will see an end to the worst signal blackspots on the major rail arteries of Britain as the companies join forces to provide the biggest upgrade to Britain’s rail telecoms infrastructure in decades, benefitting millions of rail passengers, establishing the beginnings of a new high-capacity telecoms infrastructure for Great British Railways to take forward and build upon, and supporting the digital ambitions of the nation’s businesses.... Read the full article on Technology Reseller here. Virgin Media O2 urges eligible pensioners to claim discounted broadband and mobile services as isolation soars With a third (33%) of pensioners feeling increasingly isolated in the past 12 months, staying in touch with friends and family through phone calls, texts and video calls is the highlight of their day for 6 in 10 (58%). n For 8.8 million* pensioners, reliable internet is a vital lifeline, used to message friends and family (82%), manage finances (54%), and book GP appointments online (44%). n Virgin Media O2’s discounted tariffs – including Virgin Media Essential Broadband and O2 Essential Plan mobile tariff – are available to those receiving Pension Credit, Universal Credit and other government benefits. n With 34% unsure how to switch their tariff, Virgin Media O2 is providing simple step-by-step instructions for eligible users. A third (33%) of pensioners have felt more isolated or lonely in the past 12 months as the majority (81%) worry about the cost of living, according to new research from Virgin Media O2. For millions of UK pensioners, a phone call is more than just a call, it’s a lifeline. Staying connected with friends and family through calls, texts and video calls helps over two thirds (68%) feel less lonely and more part of the world. Yet, almost half (48%) are unaware of the social tariffs that can offer significant cost savings to those on Pension Credit, Universal Credit and other government benefits. Virgin Media O2 is urging eligible pensioners to take up its discounted Essential Services with broadband and mobile tariffs available from as little as £10 per month... Read the full article on Technology Reseller here. Mark Bowden “We’re seeing growing demand from partners and service providers who need to enhance their UCaaS and network capabilities quickly and effectively,” Mark Boden, Sales Transformation Director at Gamma
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