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DictateNow launches call answering service
Lexacom 3, a workflow solution
covering everything from
document creation
to delivery, is the only
solution approved for use
with all of the UK’s primary
care clinical systems. It also
integrates with third party
Outsourced Transcription
services (provided by
trusted partners) and
Docmail’s Print to Post services.
Developed at its head office in
Banbury, Oxfordshire, Lexacom Echo
is designed to remove the barriers
that have limited take-up of speech
recognition in the past, by offering
complete flexibility with innovative
pricing and no need for upfront
investment or expensive PC hardware.
Customers have a choice of paying a
monthly subscription for unlimited use
of the service or a Pay As You Go option
where they only pay for what they
use, with no minimum term, no pre-
payment and no charge for correcting
errors. The subscription is likely to be
the most cost-effective option for
From voice to text
The Olympus DR-1200 PC-
connected microphone is an ideal
input device for the Lexacom Echo.
With intuitive push button controls,
dictation could not be easier; just
push, talk and record – or watch
your spoken words turn into text.
The high quality, low noise
microphone is perfect for real-time
speech recognition, as its six star
Dragon certification makes clear. The
combination of a high signal-to-noise
ratio reducing undesired background
noise, a windscreen to reduce breath
noise and shock absorbers that reduce
friction during operation ensure ultra-
clear recordings for improved accuracy.
For productivity, the DR-1200 has
a built-in laser trackball with easy
one-handed operation. Another useful
feature is the professional-grade USB
cable, which is claimed to be 10 times
more durable than normal USB cables.
Because the cable is fixed, devices are
less likely to go missing.
Dictation and transcription outsourcing
specialist DictateNow has launched a call
answering service to take phone calls when
a law firm is unable or
chooses not to answer calls
itself.
As well as helping out in
busy periods, InTouchNow
enables firms to cover
longer opening hours
without having to add to
their headcount or divert
calls to an answering
machine.
Professional UK-
based reception staff
answer diverted calls
in the name of the
client’s business and email or text details to
the client during a call, enabling an immediate
response if necessary. An online portal enables
users to review what calls have been answered
and what actions are required.
InTouchNow is easy to switch on and off
at the tap of an app and has no long-term
contracts.
Founder Maxine Park said: “For many
consumers the concept of the traditional 9 to
5 working day has been consigned to the past.
People now search at all times of the day and
night for businesses that supply the products
and services they need, expecting to talk to
them, when they want to talk to them.
“For years reception staff have left for the
evening and calls have been diverted to the
answer machine, but numerous surveys have
shown almost 70% of callers to a business will
not leave a message and are likely to call the next
number on the list.We launched the new service
to ensure that law firms could cover longer
opening hours and even weekends. Many firms
have cut their support staff, outsourcing most
if not all their non-core activities, and reception
services are a natural addition to the list.”
She added: “Paying only for the calls
answered, and not the time an individual waits
for the phone to ring, makes sense and frees
up experienced staff to undertake fee-earning
activities.When a fee-earner chooses not to
answer their phone, they can divert calls to
our reception team, who will answer in the
name of the firm and know how to handle calls
professionally and confidentially.”
regular users and the PAYG option
best for occasional users.
As a cloud service, all
updates, including changes
to the medical, legal and
business dictionaries, are included
in the cost.
The system is accessed via
Lexacom 3 and offers a choice
of operating modes – deferred
speech recognition as standard
and, at the touch of a button, direct ‘live’
speech recognition compatible with any
third party software.
Lexacom managing director Dr
AndrewWhiteley said: “Lexacom
Echo represents a great step forward
for professional Speech Recognition.
I am delighted that we can give our
customers the opportunity to find the
most effective tools for them to create
documents accurately, securely and
efficiently – all from within Lexacom 3.”
Lexacom Echo is compatible with any
PC running Lexacom 3. To encourage
users to get the most out of the system,
Lexacom can also offer bespoke 1-2-1
training sessions.
Lexacom, a digital dictation and document creation specialist, has launched a new cloud-based
speech recognition solution for users of its Lexacom 3 digital dictation platform.
Cloud-based speech recognition
service removes barriers to adoption
Dictation
