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01732 759725
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Editor:
James Goulding
0780 308 7228 [email protected]
Advertising Director:
EthanWhite
01732 759725 [email protected]
Publishing Director:
Neil Trim
01732 759725 [email protected]
Group Sales Manager:
Martin Jenner-Hall
07824 552116 [email protected]
Kingswood Media Ltd.,
Amhurst House, 22 London Road, Sevenoaks TN13 2BT
Tel: 01732 759725 • Email: [email protected]
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The opinions expressed by contributors are not necessarily those of the publishers
who cannot accept responsibility for any errors or omissions.
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of the publisher. © Copyright 2013 Kingswood Media Ltd. ISSN 1464-8814
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IN THIS ISSUE
05
Agenda
Home working a source of conflict
10
Video communications
Enhancing home-working with video
11
Flexible working
Top Tips for the agile business
12
Cover story
Perfect partners: Danwood & KYOCERA
15
Laser printers
Innovative printer concepts win design awards
19
Innovations
The best new products for the modern workplace
28
Headsets
Sennheiser goes for growth
32
Mailing
How to save money on parcels
34
Collaboration
The pitfalls and how to avoid them
36
Smartphones
BYOD: a survival guide
38
Business telephony
Samsung updates wireless
networks for the mobile enterprise
41
Office print
Office printing in a state of flux
42
Document management
Digital transformation at
Middlesex University
A funny kind of progress
It is with interest that I read about Keep Me Posted, a new
campaign set up to protect the interests of consumers as
banks and utilities encourage – or should that be coerce? –
customers to move to paperless billing (see page 8). Inevitably,
its prime movers are those with a vested interest in hard copy
communications, among them Royal Mail and the Post Office.
But that shouldn’t detract from the message that not everyone
wants to give up paper bills and statements. Disadvantaged
and elderly customers who have yet to embrace digital
communications shouldn’t be penalised for choosing to receive a
paper bill. Sadly, that is what is happening.
Daily life throws up many other examples of how those without
access to computers or mobile phones are being marginalised,
none more irritating than the replacement of coin-operated
parking meters with phone-based systems that make it
impossible to park legally without a mobile phone. Such systems
have obvious benefits for parking authorities and sometimes for
the person parking – as long as they are driving their usual car,
can remember which bit of plastic they registered with, still have
that card and haven’t forgotten their mobile phone. Cash has its
drawbacks, too. But to replace one flawed system with another is
a funny kind of progress.
Business Info
has always championed the use of technology to
reduce costs and streamline business processes on the basis that
doing so benefits an enterprise and its customers. Perhaps, it is
now time to stand up for the 20% who are inconvenienced by
the digitisation of daily life. I am all in favour of pay-by-phone
parking/electronic invoicing, but only if I still have the option to
pay by cash/receive a paper bill.When that choice is taken away,
I am on the side of benign inefficiency.
Have you encountered any examples of draconian digitisation
that have made things harder for you or anyone you know? If so,
please give us the details so that we can name and shame the
perpetrators.
James Goulding, Editor
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