Digital mailrooms
used by one in five
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Cloud drives growth for M-Files
Enterprise content management company M-Files saw a surge
in demand for cloud-based solutions in 2016, resulting in a
47% increase in cloud revenue and a 220% increase in SaaS-
based bookings compared to 2015.
Overall, M-Files once again outgrew the market, experiencing
accelerating demand for its ECM solutions in North America, the
Nordics, Australia, Germany and Turkey.
Jim Geary, executive chairman at M-Files Corporation, said:
“Before M-Files, all other alternatives on the market focused
on locking up documents and other information in silos
with complicated interfaces that make it difficult to find the
right information and create barriers to user adoption. We’re
succeeding because M-Files offers a fundamentally different
approach that unlocks information and breaks down silos.”
He added: “With M-Files it’s all about context, flexibility and
simplicity, making information accessible in a unified way across
the organisation no matter where it’s stored. The result is a
360° view that ensures the right information is found quickly.”
Only one in five UK
businesses operates a fully
automated digital mailroom
to scan inbound mail on entry,
according to new research
by information management
company EDM Group. Of
these, only 16% (3% of all
respondents) use them across
all locations, with 84% (16%
of all respondents) using them
in only some locations.
EDM’s study shows that
despite the rise of digital
technologies, around a quarter
(23%) of UK businesses still
handle more than 5,000
items of inbound mail every
month, with the same number
receiving between 2,000 and
5,000 items.
In its small survey sample
of 52 managers, 40% of
respondents said that a digital
mailroom would improve the
overall performance of their
business, while 26% thought
it would have no impact
at all. Just 16% said their
organisation always met its
mail service levels.
Spencer Wyer, Group
CTO at EDM Group, said:
“The nirvana of a truly
paperless office is unlikely
to arrive in the near future
because so many customer
communications still need to
be exchanged in paper form
for legal or other regulatory
reasons.
“In our view, organisations
can achieve enormous
cost-savings and business
process improvements by
digitising their inbound mail
operations with a digital
mailroom, eliminating paper
at source and incorporating
it into a single, smart
platform that can automate
routing and decision-making
using robotics and artificial
intelligence.”
He added: “Paper may
never truly disappear, but
using the right technologies
it can be easily absorbed into
digitised processes alongside
email, web forms and other
communications formats
– enabling organisations
to reduce the risk of non-
compliance through lost or
misplaced documents.”
Ensono, a cloud solution and
hybrid IT services provider,
warns of a widening gap
between enterprises that
have embraced digital
transformation and those
waiting to start.
Research conducted in
association with Nimbus
Ninety reveals that 29% of
organisations have a digital
strategy in place, while 39%
are still in the process of
developing one.
A further 27% of
organisations have no clear
digital strategy for the entire
business, with separate
departments formulating their
own strategies. This, warns
Ensono, results in pockets
of digital success that are
difficult to measure and
replicate across a business.
More than half (52%) of
the 251 digital transformation
decision-makers surveyed rated
their organisation’s progress
towards achieving their digital
ambitions as only adequate
or poor. Almost one in three
respondents (30%) said they
did not feel well equipped
to seize the opportunities
presented by digital.
The Digital Trends Report
reveals that organisations
are being frustrated in their
efforts by legacy IT systems,
cited by 50%, organisational
structure (38%) and a lack of
collaboration (33%).
However, Simon Ratcliffe,
Principal Consultant at
Ensono, argues that legacy
systems need not be a
problem and don’t have
to be replaced to achieve
transformation.
He said: “Progressive
organisations are building
new, transformational
solutions in parallel with their
legacy systems and slowly
switching business operations
across. Legacy IT and modern
cloud-based solutions can
co-exist and ignite the
transformational journey.”
Ratcliffe added that vision
and leadership are just as
important as technology
for a successful digital
transformation project.
“Technology alone does not
drive digital transformation.
Digital transformation is
only truly effective when an
organisation embraces it
completely and reshapes the
way it thinks and acts. Digital
transformation is the perfect
opportunity for IT to step
up and take control of the
strategic agenda. But for this
to be an effective approach,
all parts of the business need
to be engaged before any
technology is adopted.”
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downloads/uk/digital-
trends-2017
Don’t let legacy IT delay
your digital transformation
BULLETIN
8
PRINT.IT
01732 759725
Diary Date
AIIM Forum UK
June 21, 2017
Ibis London Earl’s Court
Spencer
Wyer
